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Principles
Principles
to ensure product quality is good right up to point of use:
The
following shall be adopted to ensure that the Quality of Carrs Fertilisers
products is as good at usage time as the day it was made.
Hauliers
should check product being loaded is visibly free from damage and
sign to confirm acceptance of this.
Recipients
shall only sign for receipt of product that is visibly free from
any damage. Any damage that has occurred in transit or during unloading
shall be reported to Carrs Fertilisers (site where collected from)
and the damaged product set aside.
Our
products must be stored off the ground (on pallets) and under cover
so that there is no risk of it getting wet or of the packages being
damaged by prolonged exposure to sunlight.
The
purpose of any complaint system is to collect enough information
to allow identification of where or how the problem occurred. Where
it is within our control and responsibility, Carrs Fertilisers will
take steps to prevent the problem recurring and arrange for the
complaint to be settled to the customer's satisfaction via this
complaint system.
Distributors'
Responsibilities
Clearly,
when product is under Carrs Fertilisers management control we remain
responsible for its condition. We will remain responsible if product
is found to be unsatisfactory when the package is undamaged and
it has been stored correctly and kept dry.
Distributors
should therefore:
Ensure
their hauliers are aware of the need to check that goods are visibly
free from damage before signing for them at Carrs Fertilisers.
Ensure
products are only despatched to stores or customers in good condition
and obtain a signature that the products arrived in good condition.
Carrs
Fertilisers should be notified within seven working days of delivery
if any product arrives at stores or on farm that is not in good
condition.
Ensure
products are stored in good conditions (keep dry and under cover)
whether in store or on your customer's farm.
If
these steps are adopted then your customer, the farmer, will receive
Carrs Fertilisers products in good condition. This will keep your
customer happy and enhance both our reputations for supplying Quality
products. It is also much easier to deal with any problems as they
occur rather than later when the product is being used and the time
is less convenient.
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Complaints Procedure >>
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