Complaints Procedure

To report all VALID complaints to Carrs Fertilisers please contact us for our Customer Problem Record Forms and completion guidance notes.

If the problem was caused while the product was under Carrs Fertilisers control, then Carrs Fertilisers will settle all reasonable agreements made by the distributor once a fully detailed claim form has been received and approved.

For settlements below £100 in value - post form direct to our Customer Complaints Co-ordinator at Carrs Fertilisers.

For settlement above £100 - consult your Carrs Fertilisers sales manager to discuss a proposed settlement and his authorisation before posting the form to our Customer Complaints Co-ordinator.

If problems are serious or warrant further attention, Carrs Fertilisers may well wish to see the problem at first hand, so please forward details as soon as possible after the problem has been reported.

We analyse the records of complaints on an ongoing basis by customer, to see if there are any problems that occur with particular frequency, or in any particular location, etc. to enable us to solve problems and continue our policy of continuous quality improvement.

Please note: Carrs Fertilisers will occasionally contact farmers directly to discuss individual problems, where more information is required, or to validate claims.